Frequently Asked Questions
Everything you need to know about your RachelGalley shopping experience.
What materials are used in RachelGalley jewelry?
Our collections are crafted using high-quality 925 sterling silver, 18k gold vermeil, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer express shipping options at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
Do you offer a warranty on your products?
Yes, all RachelGalley jewelry comes with a 12-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna or Afterpay.